Customer Care
Please select from the menu below.
- Customer Sign In
- Wholesaler Sign In
- Our Ingredients
- Gift Services
- Shipping
- Return Policy
- Our Privacy Policy
GIFT SERVICES
little twig offers a signature gift wrapping, included with a personalized gift card. We can also personalize any order to suit the special baby, just contact us with your request. Make sure that you include your contact phone number and email for any questions we may have.
SHIPPING
All purchases are shipped out of Los Angeles. Orders placed Monday thru Friday will be process within 24-48 hours of being placed. Purchases made on Saturday, Sunday, or national holiday will be processed the next business day. If there are any delays, we will contact you by email or phone.
Unfortunately, we cannot ship to APO address, Hawaii or Alaska. We also cannot deliver to PO Box addresses.
DELIVERY CHARGES
| Order Total | 2-Day Delivery | 5-Day Delivery |
|---|---|---|
| $0 - $20 | $13.00 | $7.00 |
| $21 - $40 | $16.00 | $8.00 |
| $41 - $60 | $19.00 | $9.00 |
| $61 - $80 | $23.00 | $10.00 |
| $81 - $100 | $27.00 | $11.00 |
| $100 - above | $30.00 | FREE* |
We ship UPS.
RETURN POLICY
little twig stands behind each of their products. We are confident you will enjoy our products, but if you are not satisfied with our products at the time you receive it, or if our products does not perform to your satisfaction, return it to the store you bought it from or to little twig. For products purchased on line please return the products to little twig for a credit, replacement or refund with 10 business days of receipt. The method of return must be trackable; UPS, USPS with delivery confirmation, or FED EX. Give us your feedback, tell us how we can improve, we appreciate all your feedback.
HERE'S WHAT YOU DO...
- Send the product to us within 10 days of purchase
- a copy of the original invoice
- information about yourself: name, address, phone number, email address
- state reason for return, action to be taken (refund or replace)
- put everything in one box and send it to us. It's that easy.
SEND IT TO:
little twig
ATTN: RETURNS
129 Sheldon Street
El Segundo, CA 90245
